Refund Policy

Last updated: May 2026

When Refunds Apply

A refund may be issued in the following cases:

• The payment was charged but the balance was not credited to the Nol card within 48 hours.
• A duplicate charge occurred due to a technical error on our side.
• The transaction failed mid-process but funds were deducted.

Non-Refundable Scenarios

• Balance was successfully synced to the card (user tapped at a reader).
• Incorrect card number was entered by the user.
• User changed their mind after successful recharge.

How to Request

Email support@dubaicardrecharge.com with your order reference number and a brief description. We aim to respond within 2 business days.

Processing Time

Approved refunds are processed within 5–10 business days. The refund is returned to the original payment method.